Novantice
Novantice
Novantice
Back

Refund Policy – Novantice Solutions Pvt. Ltd.

Effective Date: 8th July 2025
Last Updated: 11th August 2025

At Novantice Solutions Pvt. Ltd. (“we,” “our,” “us”), we are committed to delivering high-quality services and solutions to our clients. This Refund Policy outlines the circumstances under which refunds may be issued. By engaging with our services, you agree to this policy.

1. Services Covered

This Refund Policy applies to:

  • IT/ITES Marketing & Account-Based Marketing (ABM) Services

  • Recruitment Consulting Services

  • Software Products/Solutions provided directly by Novantice Solutions Pvt. Ltd.

2. General Policy

Due to the nature of our services — which involve strategic planning, human resource engagement, and technology deployment — we generally do not offer refunds once the service has commenced. However, we may consider refunds in specific situations described below.

3. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • Duplicate Payment: If a client is charged twice for the same service.

  • Service Not Initiated: If payment has been made but no work or service has been initiated within the agreed timeline due to our fault.

  • Technical Errors in Software Purchases: If a purchased software product cannot be delivered or activated due to a fault on our side and cannot be replaced or fixed within a reasonable timeframe.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after project commencement.

  • Delays caused by the client (e.g., late approvals, missing inputs).

  • Services completed or substantially delivered as per the agreed scope.

  • Performance outcomes not matching expectations, as results may vary based on market conditions and client-side factors.

  • Third-party service or subscription costs paid on behalf of the client (e.g., LinkedIn Ads, data provider subscriptions).

5. Refund Process

If you believe you are eligible for a refund:

  1. Contact our accounts team via email at [Insert Email] within 7 days of the payment date.

  2. Provide transaction details, proof of payment, and a clear reason for your refund request.

  3. Our team will review the request and respond within 10 business days.

6. Refund Method & Timeline

Approved refunds will be processed to the original payment method within 7–15 business days, depending on your bank or payment provider.

7. Contact Us

For any queries regarding this Refund Policy, please contact:
Novantice Solutions Pvt. Ltd.
Email: deependra@novantice.com
Phone:
+91 (886) 133 4403
 +91 (809) 579 6238

Address:
Novantice Solutions Pvt. Ltd.
Aspire Coworks,
#17, 2nd floor, 7th Main Road,
II stage, Indiranagar,
Bangalore, KA 560038